If you find that your WeChat account has been compromised, you can try logging in to your account using the following methods:
1. Try to use your linked mobile number, email, or QQ ID to log in to WeChat. Then, immediately reset your WeChat password by going to Me > Settings > Account Security > Password.
2. If the linked mobile number, email, and QQ ID have been changed or cannot be used currently, open WeChat > tap Unable to log in? > Request Password Retrieval > Request and then follow the prompts.
After completing the request, WeChat will send you the result by SMS within 24 hours. If the appeal is successful, a new WeChat password will be sent to the mobile number which you are currently using via SMS.
If your WeChat account is stolen and you are temporarily unable to login, you can freeze your WeChat account as soon as possible to prevent others from using your account for violations:
Open WeChat > tap More Options > WeChat Security Center > Freeze Account > Freeze and then follow the prompts.
If you still are unable to resolve your issue, tap here to contact us.
Notes:
1. Freezing will not delete your WeChat account. It is only a method for temporarily securing your WeChat account.
2. When the WeChat account is frozen, it’s data will not be deleted. WeChat friends can still find you in their Contacts and send you messages.
3. To protect your WeChat account security, after you have retrieved your WeChat account and unfrozen it, tap Me > Settings > Account Security > Manage Devices > tap Edit in the upper-right corner to delete any login devices that you don’t recognize as yours.
